What are the tips for making an effective complaint?

The key to making an effective complaint is to clearly define the problem and what you see as the optimal outcome. Some complaints may be resolved quickly. More complex complaints may take longer. For best results follow the steps listed below:

  • Gather your facts
  • Provide a chronological summary of the matter
  • Create a file with all supporting documents
  • Document your preferred resolution

For more information, visit http://www.ttsec.org.tt/investor_resources.php?mid=123